09th June 2016

VOLUNTEER SUCCESS STORY JUNE 2016

Maria Sage

 

Maria, one of our volunteers at our charity coffee & retail shop, Windsor’s & Refreshed, has achieved a Certificate in Customer Service Knowledge Level 2 and an NVQ Retail Skills Diploma Level 2 through Derby College. 

In Maria's 9 months here her roles have been varied as she's an all-rounder. She can run the barista and food counter and the clothes side, visual merchandising, sales and training other volunteers sales. Maria also helps with the marketing through Facebook and Instagram etc. by updating pictures of our best quality stock to maximise profits for the shop.

 

 

 

As well as being one of our best customers (Maria spends a fortune at the shop!) She has built up rapports with customers through excellent customer service and her witty personality. As well as encouraging new custom, Maria has successfully gained paid employment at The Herbert Art Gallery & Museum Cafe and started 3 weeks ago.  She works there part time 3 days per week and continues to volunteer at Windsor’s & Refreshed on her other 2 days.   She is a real asset to our charity – well done Maria!