06th October 2015

POSITIVE FEEDBACK FROM ALCOHOL AND MEDIATION SERVICE

 

POSITIVE FEEDBACK

Phil Smith Oct 15

 

Phil Smith (Young Person's Alcohol & Mediation Co-ordinator) who runs the service funded by Comic Relief, has put together a selection of the positive feedback he has received so far.

 

 

 

 

FEEDBACK FROM PROFESSIONALS AND FAMILY

 

YP – from Exit paperwork – Felt that she and her father were listened to and support was friendly.  Feels more confident and mature as a result.  Felt as if her issues had been resolved and vented through support and expressed thanks for staff helping her and repairing her relationship with her father.

 

Quote from text from mother of YP – “No Phil it is me that should be thanking you.”

 

“Great, Thanks for that Phil.” Email - Senior Youth Worker.

 

"Hi Phil.  Ok, brilliant.  Thank you for letting me know".  YPSMS worker.

 

"It sounds like there is a good package of support in place so hopefully this will help to improve matters".  – RAS worker. 

 

Re YP – ‘Thank you for everything today, this is exactly what she and her family need.’   Email from - Early Intervention Service

 

Re – YP. – "Hi Phil.  This is brilliant, I’m so pleased she’s engaging with yourselves!"   Intervention Service

 

"I really do appreciate your support".

 

"Thanks for all your help with this case".  (Children and family Worker)

 

"Today, when I asked him who he would be comfortable speaking to, as he did not want to tell me, he did say you".

  

"Brilliant thank you"–  Safeguarding lead for School.

 

Text from mother of young person – "Just want to say a MASSIVE THANK YOU for your support.  I have found it invaluable".

 

 

FEEDBACK AROUND PRESENTATIONS AND SERVICE AWARENESS RAISING

 

Service Manager response to newsletter article re donations – “This is brilliant-thank you very much”

 

Intervention Service post meeting to promote service and joint working – “we were all very impressed”.

 

Counselling provision being more efficiently organised related – from counsellor – “and that is definitely down to your involvement with the counselling service.”

 

Re joint working – email from Development Manager  – “Fantastic to speak with PP today!  I really do think there’s a real opportunity for him to flourish with us.”